Inbox and Helpdesk Automation

Shared inboxes become unmanageable quickly. We turn incoming email into structured tickets, filter out the automated noise, categorise what is left and summarise long threads so whoever picks it up knows where things stand.

What it covers

• Email ingested into structured tickets automatically
• Noise and automated mail filtered out
• Categorisation and routing to the right person
• AI summaries of long threads
• Chase and escalation rules
• Reporting on response and resolution